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Plan Your Visit

Ticket and Venue Policies

TICKET POLICIES

Please note: Moonlight Stage Productions DOES NOT sell tickets on any third-party websites and does not recognize any such tickets as valid for entry. Authorized tickets are only available through our VisTix box office or online. 

Single Tickets:

  • Refunds

 All tickets are final and non-refundable.

  • Exchanges

There is a $10 exchange fee to change your performance date. This is a flat fee per transaction, not a per ticket fee.  

You cannot exchange tickets to another show, only to another performance of the show you purchased originally.  If moving from a weeknight to a weekend performance, you must pay the difference on top of the exchange fee.

Exchanges are based on availability of each night.  

Ticket sales are final and non-refundable. Season subscribers may exchange their tickets at least 48 hours before the show date for an alternate performance of the same show for no additional charge. Single-ticket buyers may exchange tickets for another night, a $10 fee per transaction. 

No exchanges can be made if you miss your performance date without informing the box office in advance (at least 24 hours) by calling 760.724.2110 weekdays and weekends during our summer season of musicals between the hours of noon to 5 p.m.

  • Children

All children ages 3 and older will need a ticket to attend a performance.

  • Other 

Tickets are not redeemable for cash value.

Subscriptions:

  • Refunds

Subscriptions are non-refundable. 

  • Exchanges 

Season subscribers may exchange their tickets at least 48 hours before the show date for an alternate performance of the same show for no additional charge. Tickets may be exchanges to another performance of the same show but are not exchangeable between shows.

Tickets are not exchangeable if you miss your performance without contacting the box office in advance (at least 24 hours) by calling 760.724.2110.

GENERAL POLICIES FOR ALL EVENTS AT THE MOONLIGHT AMPHITHEATRE

The Moonlight strives to provide a safe and enjoyable experience for all patrons. To achieve this, all personal items are subject to inspection prior to entry and once inside the venue. Patrons will be expected to follow venue policies and staff directives. If you have any safety concerns at any time, please contact a member of the house staff or box office immediately. 

Engaging in illegal, criminal or anti-social behavior will result in immediate removal from the property. Endangering the health and safety of patrons or staff includes, but is not limited to:

  • Offensive or profane language, lewd conduct
  • Engaging in harassment, discrimination or retaliation
  • Destruction, vandalism, theft or abuse of property
  • Verbal or physical threats

The Moonlight reserves the right to refuse entry to any guest deemed intoxicated upon arrival. Any intoxicated guest causing a disturbance will be asked to leave the facility. 

ADA-Recognized Service Animals are welcome at The Moonlight but pets are not permitted. You may be asked to provide ADA accreditation while on the premises. Please contact VisTix or visit our accessibility page if you have any questions. 

Smoking is not permitted at The Moonlight. This includes vapes and electronic cigarettes. 

The following items are prohibited from the premises:

  • Lawn chairs
  • Live flame or burning elements (e.g. candles, BBQs, or hibachis)
  • Outside alcoholic beverages
  • Glass bottles or containers of any kind
  • Drones, Remote Controlled Unmanned Aerial Vehicles or other motorized vehicles/devices
  • Laser pointers or noise making devices
  • Bicycles
  • Weapons of any kind, including but not limited to:

    • Firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of such items will be asked to dispose of it. Guests who refuse to comply will be ejected and may be subject to arrest.

Entering the amphitheater property (1250 Vale Terrace Drive) without a valid ticket or credentials or entering unauthorized areas is prohibited and may result in a permanent ban from the venue.  

Venue General Release

CROWD RELEASE/NOTICE OF FILMING AND PHOTOGRAPHY

By entering an event or program in the Moonlight Amphitheatre, you are entering an area where photography, audio and video recording may occur.

Your entry and presence on the event premises constitutes your consent to be photographed, filmed, and/or otherwise recorded and to the release, publication, exhibition, or reproduction of any and all recorded media of your appearance, voice, and name for any purpose whatsoever in perpetuity in connection with Moonlight Stage Productions and its initiatives, including, by way of example only, use on websites, in social media, news and advertising.

By entering the event premises, you waive and release any claims you may have related to the use of recorded media of you at the event, including, without limitation, any right to inspect or approve the photo, video or audio recording of you, any claims for invasion of privacy, violation of the right of publicity, defamation, and copyright infringement or for any fees for use of such record media.You understand that all photography, filming and/or recording will be done in reliance on this consent. If you do not agree to the foregoing, please do not enter the event premises.

If you have more questions and would like to speak with a member of our staff, we’d love to hear from you. Call us at 760.724.2110 noon to 5 pm.

AVO Playhouse Venue Policies

Patrons will be expected to follow venue policies and staff directives. If you have any safety concerns at any time, please contact a member of the box office immediately. 

Outside food and drink are not permitted inside the AVO Playhouse auditorium. 

Smoking is not permitted at the AVO Playhouse. This includes vapes and electronic cigarettes.

ADA-Recognized Service Animals are welcome at the AVO Playhouse but pets are not permitted. You may be asked to provide ADA accreditation while on the premises. Please contact VisTix or visit our accessibility page if you have any questions. 

The following items are prohibited from the premises:
Alcoholic beverages
Glass bottles or containers of any kind
Laser pointers or noise making devices
Items that block the view of those behind you (balloons, signs, etc)  
Weapons of any kind, including but not limited to:
Firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of such items will be asked to dispose of it. Guests who refuse to comply will be ejected and may be subject to arrest.

Entering the AVO Playhouse without a valid ticket or credentials or entering unauthorized areas is prohibited and may result in a permanent ban from the venue.  

Engaging in illegal, criminal or anti-social behavior will result in immediate removal from the property. Endangering the health and safety of patrons or staff includes, but is not limited to:
Offensive or profane language, lewd conduct
Engaging in harassment, discrimination or retaliation
Destruction, vandalism, theft or abuse of property
Verbal or physical threats
The AVO reserves the right to refuse entry to any guest deemed intoxicated upon arrival. Any intoxicated guest causing a disturbance will be asked to leave the facility.