Ticket Policies

Please note: Moonlight Stage Productions DOES NOT sell tickets on any third-party websites and does not recognize any such tickets as valid for entry. Authorized tickets are only available through VisTix. 

Single Tickets:

• Refunds

 All tickets are final and non-refundable.

• Exchanges
  

There is a $10 exchange fee to change your performance date. This is a flat fee per transaction, not a per ticket fee.  

You cannot exchange tickets to another show, only to another performance of the show you purchased originally.  If moving from a weeknight to a weekend performance, you must pay the difference on top of the exchange fee.

Exchanges are based on availability of each night.  

Ticket sales are final and non-refundable. Season subscribers may exchange their tickets at least 48 hours before the show date for an alternate performance of the same show for no additional charge. Single-ticket buyers may exchange tickets for another night, a $10 fee per transaction. 

No exchanges can be made if you miss your performance date without informing the box office in advance (at least 24 hours) by calling 760.724.2110 weekdays and weekends during our summer season of musicals between the hours of noon to 5 p.m.

• Children

All children ages 3 and older will need a ticket to attend a performance.

• Other 

Tickets are not redeemable for cash value.

If you cannot attend your performance date due to COVID, please contact the box office in advance of your performance date so we can assist you with your tickets. VisTix can be reached by calling 760.724.2110 on weekdays and weekends during our summer season of musicals between the hours of noon to 5 p.m.

Subscriptions:

• Refunds

Subscriptions are non-refundable. 

• Exchanges 
  

Season subscribers may exchange their tickets at least 48 hours before the show date for an alternate performance of the same show for no additional charge. Tickets may be exchanges to another performance of the same show but are not exchangeable between shows.

Tickets are not exchangeable if you miss your performance without contacting the box office in advance (at least 24 hours) by calling 760.724.2110, weekdays from noon until 5 pm. 

Venue Policies

Service Animal & Animal Safety Policy (ADA‑Compliant) for Jingle Terrace Nights

Purpose

This policy is intended to ensure compliance with the Americans with Disabilities Act (ADA) while maintaining the health, safety, and welfare of guests, service animal handlers, staff, and the animals participating in the petting zoo/event.

Scope

This policy applies to all public areas of the event, including animal interaction areas, staff, volunteers, contractors, and vendors.

1. Service Animals Under the ADA

In accordance with the ADA:

• A service animal is defined as a dog, or in limited cases a miniature horse, that is individually trained to perform specific tasks or work for a person with a disability.
• Emotional support animals, therapy animals, comfort animals, and pets are not considered service animals under the ADA and are subject to standard animal restrictions.

Service animals are permitted in all areas of the event where the public is normally allowed, except where a specific, documented safety risk applies (see Section 4).

2. Verification of Service Animals

Staff and volunteers may only ask the following two questions if it is not obvious that an animal is a service animal:

1. “Is this animal required because of a disability?”
2. “What work or task has the animal been trained to perform?”

Staff may not:

• Request medical documentation or proof of disability
• Require service animal certification or identification
• Ask about the nature of the person’s disability

3. Handler Responsibilities

Service animal handlers are responsible for:

• Maintaining control of the service animal at all times using a leash, harness, or tether (unless the device interferes with the service animal’s work or the individual’s disability prevents use)
• Ensuring the service animal is housebroken
• Preventing the service animal from interacting with, chasing, barking at, or disturbing the petting zoo animals

Service animals must not be placed inside animal enclosures, pens, or restricted staff‑only areas.

4. Animal Safety & Limited Access Restrictions

The event recognizes that certain animals may experience stress or pose safety risks when in close proximity to dogs or miniature horses. As permitted by the ADA, limited, specific restrictions may be applied only when necessary to prevent a direct threat to health or safety or a fundamental alteration of the program.

Examples may include:

• Enclosures with prey animals that exhibit extreme stress responses to dogs
• Areas housing animals with known aggressive or defensive behaviors
• Situations where biosecurity or animal welfare standards would be compromised

Any restriction will be:

• Based on individualized assessment, not blanket exclusion
• Limited to the smallest area necessary
• Clearly explained to the guest in a respectful manner

When access to a specific animal interaction area is restricted, the event will provide reasonable alternative accommodations, such as:

• Viewing animals from a safe distance
• Staff‑assisted interaction without the service animal entering the restricted zone

5. Removal of a Service Animal

A service animal may only be asked to leave the premises if:

• The animal is out of control and the handler does not take effective action to control it, or
• The animal poses a direct threat to the health or safety of people or animals

If a service animal is removed, staff will continue to offer the individual the opportunity to participate in the event without the service animal present.

6. Staff & Volunteer Training

All staff and volunteers will receive training on:

• ADA service animal requirements
• Appropriate and respectful communication with guests with disabilities
• Animal safety protocols and stress indicators
• Proper escalation to a supervisor if a safety concern arises

Final decisions regarding service animal access restrictions should be made by a designated supervisor whenever possible.

7. Signage & Public Communication

Clear signage will indicate:

• Service animals are welcome under the ADA
• Certain animal areas may have limited access for safety reasons
• Guests should notify staff if they require assistance or accommodations

8. Policy Review

This policy will be reviewed annually and updated as necessary to ensure ongoing compliance with ADA regulations and best practices in animal welfare.

This event is committed to accessibility, inclusion, and animal welfare, and will make every reasonable effort to balance these priorities in a respectful and lawful manner.

General Policies for All Events at the Moonlight Amphitheatre

The Moonlight strives to provide a safe and enjoyable experience for all patrons. To achieve this, all personal items are subject to inspection prior to entry and once inside the venue. Patrons will be expected to follow venue policies and staff directives. If you have any safety concerns at any time, please contact a member of the house staff or box office immediately. 

Engaging in illegal, criminal or anti-social behavior will result in immediate removal from the property. Endangering the health and safety of patrons or staff includes, but is not limited to:

• Offensive or profane language, lewd conduct
• Engaging in harassment, discrimination or retaliation
• Destruction, vandalism, theft or abuse of property
• Verbal or physical threats

The Moonlight reserves the right to refuse entry to any guest deemed intoxicated upon arrival. Any intoxicated guest causing a disturbance will be asked to leave the facility. 

ADA-Recognized Service Animals are welcome at The Moonlight but pets are not permitted. You may be asked to provide ADA accreditation while on the premises. Please contact VisTix or visit our accessibility page if you have any questions. 

Smoking is not permitted at The Moonlight. This includes vapes and electronic cigarettes. 

The following items are prohibited from the premises:

• Lawn chairs
• Live flame or burning elements (e.g. candles, BBQs, or hibachis)
• Outside alcoholic beverages
• Glass bottles or containers of any kind
• Drones, Remote Controlled Unmanned Aerial Vehicles or other motorized vehicles/devices
• Laser pointers or noise making devices
• Bicycles
• Weapons of any kind, including but not limited to:

• Firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of such items will be asked to dispose of it. Guests who refuse to comply will be ejected and may be subject to arrest.

Entering the amphitheater property (1250 Vale Terrace Drive) without a valid ticket or credentials or entering unauthorized areas is prohibited and may result in a permanent ban from the venue.  

Venue General Release

CROWD RELEASE/NOTICE OF FILMING AND PHOTOGRAPHY

By entering an event or program in the Moonlight Amphitheatre, you are entering an area where photography, audio and video recording may occur.

Your entry and presence on the event premises constitutes your consent to be photographed, filmed, and/or otherwise recorded and to the release, publication, exhibition, or reproduction of any and all recorded media of your appearance, voice, and name for any purpose whatsoever in perpetuity in connection with Moonlight Stage Productions and its initiatives, including, by way of example only, use on websites, in social media, news and advertising.

By entering the event premises, you waive and release any claims you may have related to the use of recorded media of you at the event, including, without limitation, any right to inspect or approve the photo, video or audio recording of you, any claims for invasion of privacy, violation of the right of publicity, defamation, and copyright infringement or for any fees for use of such record media.You understand that all photography, filming and/or recording will be done in reliance on this consent. If you do not agree to the foregoing, please do not enter the event premises.

If you have more questions and would like to speak with a member of our staff, we’d love to hear from you. Call us at 760.724.2110 noon to 5 pm.

AVO Playhouse Venue Policies

Patrons will be expected to follow venue policies and staff directives. If you have any safety concerns at any time, please contact a member of the box office immediately. 

Outside food and drink are not permitted inside the AVO Playhouse auditorium. 

Smoking is not permitted at the AVO Playhouse. This includes vapes and electronic cigarettes.

ADA-Recognized Service Animals are welcome at the AVO Playhouse but pets are not permitted. You may be asked to provide ADA accreditation while on the premises. Please contact VisTix or visit our accessibility page if you have any questions. 

The following items are prohibited from the premises:
Alcoholic beverages
Glass bottles or containers of any kind
Laser pointers or noise making devices
Items that block the view of those behind you (balloons, signs, etc)  
Weapons of any kind, including but not limited to:
Firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of such items will be asked to dispose of it. Guests who refuse to comply will be ejected and may be subject to arrest.

Entering the AVO Playhouse without a valid ticket or credentials or entering unauthorized areas is prohibited and may result in a permanent ban from the venue.  

Engaging in illegal, criminal or anti-social behavior will result in immediate removal from the property. Endangering the health and safety of patrons or staff includes, but is not limited to:
Offensive or profane language, lewd conduct
Engaging in harassment, discrimination or retaliation
Destruction, vandalism, theft or abuse of property
Verbal or physical threats
The AVO reserves the right to refuse entry to any guest deemed intoxicated upon arrival. Any intoxicated guest causing a disturbance will be asked to leave the facility.